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FAQ's

How do I place an order? 
TheGraphixShoppe.com has easy online ordering! Just go to the product page for the item that you would like to buy, enter the quantity and click on the "Buy" button. The website will immediately take you to an product designer section to enter the text and/or logos that you would like printed on those item(s). Once you have the printing information entered, click on the "Add to Cart" button and you will see your shopping cart. You can then continue shopping or check out. Our online ordering is easy and guarantees complete order accuracy. 


What is the minimum order amount?
Due to the cost of fulfilling and processing a single order, we have a minimum order charge of $25.00. If your order is less than the minimum amount, it will bill at $25.00. The minimum amount does not include sales tax or shipping fees. How do I know if an item is in stock? We include the stocking time in our production time and guaranteed arrival date. Close-out items may be subject to limited quantities and are not guaranteed to be in-stock. We will contact customers immediately for any stocking problems.

How do I request samples?
In general, we do not provide free samples. In order to obtain a sample, we request that you order the item through our website in the standard manner. For large orders, we may make an exception to this policy. Please contact Customer Service for assistance.

How can I track the status of my order?
If you need to change an order after it has been placed over the website, please contact Customer Service immediately. Once an order has been submitted, there may be a fee for any subsequent changes.

How can I cancel an order?
Orders may be cancelled before production has begun without penalty. If printing and/or production has already started, the order cannot be cancelled. If cancellation is possible, there will be a cancellation fee proportional to the amount of the order completed.

What if my order is incorrect?
If an order arrives incorrect, we will make every effort to correct the item(s) in time for your event. If the problem is due to TheGraphixShoppe.com error, we will send new products as soon as possible and will attempt to make delivery in time for your event. If the problem is due to customer error, we will correct the error for a redo fee plus shipping cost.

What if my order is damaged? If your order arrives damaged, we will make every effort to correct the situation. TheGraphixShoppe.com will not be responsible for damage caused by shipping companies. Please call Customer Service for assistance with any problems.

What are your different payment methods?
We accept online payment with Visa, MasterCard, American Express, and PayPal. The website also offers purchase order options, but this will delay order production until payment is received. Customers may also send a check or money order as payment, but orders will not ship until the check has cleared our account. In some instances, billing may be arranged with purchase order (see below). Payment with any method other than online credit card or PayPal voids the guaranteed arrival date.

Do you accept purchase orders?
We accept payment with purchase order for select schools, businesses, government agencies, and non-profit organizations. We require that a numbered and signed purchase order be faxed to us before we begin production. Please contact our Billing Department to obtain approval for this payment method.

What is your production time?
Our standard production time varies seasonally, but is usually 3 or 5 business days for most items. To find out our current production time, please contact us. Some items with longer stocking periods have slightly longer production times. If an item has a longer production time, it will be stated on the product description page. 

Do you offer rush service?
If you need your items faster than our standard production time, we offer a rush production service for the greater of $25.00 or 20-50% of the order total. Rush production can be requested with our Standard & Economy shipping methods. Please indicate the need by date in the Customer Comments box or contact Customer Service to ensure timely delivery.

Will I be charged sales tax?
Sales tax is collected at the current rate of 7.50% for California State orders. Sales tax is collected on products only.

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